2023 Agenda
23rd May 2023
This briefing is by reservation only and is limited to 30 attendees.
This briefing will take place in the Abbey Room, Level 4
8:10 – 8:30 Presentation & Case Studies (breakfast and refreshments provided)
8:30 – 8:50 Discussion and Q&A
Advancements in Generative AI are going to further amplify the value organisations derive from their data and investments in AI. Data we use for AI is going to be a key differentiator and will define the scale of success from these initiatives. In the breakfast briefing we’ll explore how AI is fuelling the next wave of digital transformation, concerns and considerations that the growing use of AI brings and discuss approaches to maximise value from investments in this space.
Join the session to learn more about:
- Impact of AI – Experiences and use cases from the UK public sector and globally
- Latest on Generative AI from Amazon Web Services (AWS)
- Foundations for adopting AI responsibly – Getting your data right
- How are we working on improving the UK’s place in the global Digital Government rankings and becoming digitally enabled state?
- Building world leading data economy – What progress have we made in the data utilisation goals since introduction of the National Data Strategy?
- How can we ensure that transformation projects meet expected time frames, budgets and user expectations? What factors should we consider in establishing a seamless journey?
- What elements contributed to the success of your transformation programmes and what advice would you give to digital leaders embarking on the new once in the current climate?
- Joining up government is a widely held ambition, how can we guarantee collaboration prevails over competitiveness?
- Have the current economic pressures shifted our focus from attracting to retaining and upskilling talent within the government?
One of the key challenges facing the public sector is how to continue to modernise and innovate upon citizen engagement. With the proliferation of technology in society, citizens expect their digital interactions to be seamless, consistent across both social and web channels, and underpinned by industry leading cloud technology such as AI. In parallel to this, citizens still crave the human element of their interactions, especially in complex situations. Are you able to ensure your citizens can reach your agents, and that these agents are able to respond immediately? Providing them with the right knowledge to resolve the citizen query first time.
Join Sam Fuller, Customer Success Director at Content Guru, to discover best practice in blending people and technology, reaping the benefits of both improved citizen experiences and cost-saving opportunities.
10:20 – 11:00
This roundtable is by reservation only and is limited to 15 attendees.
This roundtable takes place in the Shelley Room on Level 4
Effective integration of technology has the potential to greatly improve every facet of government. Citizens are expecting access anywhere, anytime and anyhow. Failure to properly leverage new and evolving technologies leaves public sector organisations vulnerable to delivering sub-par service to the citizens they serve. In order to balance increasing pressures on cost, and the level of service provided, public sector organisations must look towards long-term citizen engagement strategies found within innovative technological solutions.
Join Content Guru in a roundtable discussion exploring:
- The key challenges public sector organisations will be facing in citizen engagement
- Becoming agile with the power of the cloud, enabling proactive response to demand
- How the use of emerging technologies such as AI can be integrated to improve engagement capabilities and handling of data
- Developing an omni-channel approach to citizen engagement to achieve increased accessibility and reduce strain on call lines
- Why technological integration not only better serves citizens but can save costs in the long run
- Accessibility by design – Do our digital services account for all levels of user ability and maturity?
- What measures are being implemented to end digital poverty once and for all?
- Innovating under adversity – How to shift organisation wide mindset and place support for long term gains over short term cuts?
- How can local authorities attract partnerships and suppliers to invest in their digital innovations and collaborate effectively?
The past two years have seen widespread and sweeping change that has impacted every aspect of our lives. More than ever our lives are digital and online. Today’s citizens are turning to digital services not only because they save time and reduce costs, but also to experience topnotch online use cases. If people are to reap the full benefit of these increasingly available digital services, they’ll need to share more of their digital identity and personal data. This demands trust. Modern organisations must deliver frictionless yet secure access. Join us for a discussion of how identity is the cornerstone of a trusted digital experience for our citizens.
- Putting people at the heart of digital government: Leveraging the power of open data to improve citizen trust, user knowledge and enhance user services
- Using data to connect services and create best citizen experience: What reforms are needed to improve the use of data in Government?
- What infrastructural barriers are preventing government from optimising its data sharing practices?
- Have we addressed the privacy concerns associated with the implementation of digital identity in government?
10 mins for attendees to change to level 4 for the seminar sessions
This session will take place in the Abbey Room on Level 4
- 7 challenges to delivering Digital Services
- Are you monitoring the metric or the service?
- The impact of poor user experience
- Why Observability is moving from optional to mandatory
- How Dynatrace has been helping local and central government, defence, healthcare and higher education
This session will take place in the Moore Room on Level 4
- “Empathy in action” – the importance of empathy in any citizen engagement.
- Citizen journey visualisation, measurement, and optimisation at scale.
- Digitisation of the Citizen Journey and the role of ethical AI.
- “All in one” but not necessarily “all at once” – How Genesys can help Public Sector organisations transform the Citizen journey in a manageable, cost effective and efficient way.
This session will take place in the Wordsworth Room on Level 4
- Making the decision to stick (not twist!)
- The value of good habits in lieu of a solid plan
- What to do when the goal posts keep on moving
- Managing risk
- Addressing technical debt
This session will take place in the Wesley Room on Level 4
Join our session “How to use your data to deliver the right message at the right time” presented by Darryl Clark, EMEA Director of Professional Services at Dotdigital.
Darryl will dive into who we are at Dotdigital, our journey and development to become the industry choice for autonomizing a personalized customer experience. You’ll come away empowered to target the right audience with the right message, and at the right time and place!”
This session will take place in the RutherfordRoom on Level 4.
As the UK government continues to digitise its operations, cloud and cyber security have become critical components of its infrastructure. However, with the increasing sophistication of cyber threats and the complexity of cloud technology, UK government organisations face numerous challenges in maintaining robust security when it comes to Cloud.
In this seminar session, we will explore the current needs and challenges of cloud and cyber security in UK government organisations. We will examine the latest trends and provide insights into best practices for securing cloud infrastructure. SCC’s expert panel of speakers will also discuss the impact of new and emerging technologies and the importance of collaboration between public and private sectors in addressing these challenges.
Whether you are a government IT professional, cloud or security expert, or simply interested in the topic, this seminar by SCC is a must-attend event to stay up-to-date with the latest developments in cloud and cyber security in UK government.
12:55 – 13:35
This session is by reservation only and is limited to 15 attendees. Lunch and refreshments are provided.
This roundtable will take place in the Shelley Room on Level 4
Legacy IT is a prevalent problem, faced by many organisations across the globe – Government and public sector are not alone in this challenge. With the rapid pace of technological advancement, the drag created by legacy technology is becoming increasingly detrimental to future innovation – incompatibility with newer technologies can hinder interoperability, integration and data sharing, all fundamental aspects of a future digital Government strategy.
Government leaders not only must transform the old, but have responsibility for the consumption of the new, while avoiding the trap of simply replicating antiquated models.
This roundtable hosted by ServiceNow explores the legacy IT challenges in more detail, to what extent is it holding us back, and where we can begin to connect and collaborate for a digital future.
This session will take place in the Abbey Room on Level 4
Do you want to know more about modern knowledge management (KM) and what it can do for you?
- What is modern KM?
- How modern KM, implemented as a Knowledge Hub simultaneously elevates all stakeholder experiences and accelerates digital transformation
- Real-world success stories from government agencies and blue-chip clients
- Best practices for KM success
- A novel, risk-free way to innovate with KM at warp speed
This session will take place in the Wesley Room on Level 4
Digital transformation within local authorities is accelerating – and the faster it accelerates, the greater expectations become.
Citizens expect increasingly intuitive digital offerings, with on-demand access to information and transparent communication. Meanwhile, council staff expect every new digital implementation to enable them to do their jobs more efficiently, wasting less time on manual intervention and prioritising what’s important.
Essentially, what each side wants is to be closer to the other, better informed and more satisfied with each contact made.
That’s why when it comes to creating successful digital transformation within local government, communication is key.
Join this seminar and learn:
- How to successfully remove barriers to communication between citizens and councils
- Realistic ways to increase transparency without creating unintended consequences
- Best practice examples of communicative, citizen-centred service design
This session will take place in the Wordsworth Room on Level 4
The UK Public Sector is spending £2.3B every year on legacy IT and the pressure is on everyone to reduce this. Legacy software is a large part of this spend. Whether organisations manage their IT in-house or through a managed service provider, someone has to pay for the annual maintenance of the software .
The maintenance polices imposed by software vendors carry significant potential risk for anyone with legacy software:
- Excessive annual maintenance costs
- Operational threats and overheads
- Delays to digital transformation projects
For anyone with IBM or HCL software, there is a high probability that current maintenance contracts waste money and put digital modernisation timetables at risk.
Recognised by Gartner Group and Forrester as the world’s foremost provider of independent third-party software maintenance for IBM and HCl software, Origina is helping the UK Public Sector to break through the barriers imposed by vendor maintenance.
This session will take place in the Rutherford Room on Level 4
Join our session to find out how placing the focus on people can lead to enhanced outcomes for internal and external stakeholders. Drawing from our public sector customers’ experiences across the globe, this presentation will explore how government organisations are rethinking their approaches and achieving more positive outcomes by putting people front and centre. Gain insight into how to make human-centred transformation a priority within your own organisation and how to integrate it into your transformation strategy.
This session will take place in the Moore Room on Level 4
Making A Difference: 3 Key Service Areas That Will Be Transformed by Technology Over the Next 12 Months
In this presentation we will review the key service areas where technology will deliver a huge impact on the delivery of public services over the next 12 months.
Assessing the core challenges being experienced, the specific innovations that are transforming service delivery and hearing from a range of real-world examples, we will explore the range of capabilities that are driving value across the delivery of frontline public services and highlighting the main service areas that must look to evolve.
Welcome to the Central Government Stream
This stream will take place in the Main Plenary on Level 3
Welcome to the Local Government Stream
This stream will take place in the Abbey Room on Level 4
- Overcoming common challenges in your transformation journey – What were the key pillars supporting successful implementation?
- How is the value of data being maximised to drive improvements in citizen experience and decision making?
- What innovations were procured and designed to transform services? Would you recommend them?
- How have you been attracting and choosing partners and suppliers to your council?
- What does digital inclusion look like for our residents and how have we got there?
- Eradicating digital poverty and boosting digital skills: Why skills should be at the heart of your strategy?
14:30 – 15:10
This session is by reservation only and is limited to 15 attendees.
This roundtable will take place in the Shelley Room on Level 4
Join us for a compelling discussion about the Home Office’s successful journey in overcoming its complex digital problem. Despite past failed attempts, they developed a successful roadmap to tackle their creaking legacy system in just a few days.
How? This roundtable will delve into the accomplishments of the Home Office and explore the factors that led to its success. We’ll discuss why the project got stuck in the first place and how the Home Office pushed through and quickly found a solution that ultimately brought them award recognition.
We’ll also have a chance to hear from other digital project leaders and learn from their experiences. What obstacles have they encountered in their digital projects, and how did they overcome them?
This roundtable is not to be missed if you’re keen on discovering how you can tackle complex digital problems in government. Join us for an inspiring and informative conversation!
- How the world of IT and technology infrastructure impacts sustainability goals
- Digital transformation is driving data growth and resulting energy usage
- Approaches to reducing usage while coping with demand for digital services
- The impact of innovation in data storage
- A macro view of the Local Government ICT market – buyers, suppliers and procurement frameworks
- How smart data can be used by Local Government buyers to achieve better value for money
- The reality of continuing to deliver transformative services through difficult financial years
- What new digital services are being built across prison and probation services?
- Why people and health factors have never been more critical to delivery?
- The messy, but important world of joining up prison and probation services
15:10 – 15:50
This roundtable is by reservation only and is limited to 15 attendees.
This roundtablewill take place in the Wesley Room on Level 4
Hear from a previous Chief Digital Officer at the Australian Government about how simplifying digital experiences helped more citizen’s click, not curse government online services.
- Hear about why bad digital experiences won’t cut it anymore, what good digital citizen experiences look like and how to create them!
- Why do you need to see your citizens as customers too?
- Understand how navigating your own government departmental complexity is key to successful citizen experience
- How empowering your own digital teams in the civil service can lead to significant citizen experience improvements.
- How leveraging a clever technology platform can stitch together government legacy systems and create unified experiences for citizens without large investment or project risk.
These public sector innovation lightning talks will present several case studies from around the globe.
Here about:
• Go2Gov – Connecting Startups with Government: How the South Australian Government is a great first / reference customer for startups to accelerate innovation and deliver modern public services.
• How the Government Innovation Hub of São Paulo – IdeiaGov, Solved Public Challenges Through Open Innovation
• A case study from the Applied Innovation Center in Egypt
The evolving digital workplace has created a need for employees to become more agile and adaptive. But the promise of digital transformation is more often than not diminished by the friction that comes along with complex, constantly changing technology.
This is where WalkMe, the global leader in digital adoption, comes in. Learn from Vivek Behl, Field Chief Technology Officer, for a look at the power of digital adoption to foster new skills and competencies by focusing on the business goal at hand.
A session of lightning talks will provide a unique opportunity for sharing and benchmarking global digital government practices.
- To what extend do you agree that skills are fundamental to digital transformation and user experience?
- Technology is set to be one of the largest sectors in the UK economy – How will Government overcome the digital skills shortage to meet this ambition?
- How do we ensure that digital skills education benefits everyone across society?
- Upskilling vs recruitment – How to assess which strategy is best for your workforce?
- How can be advertise digital roles in the most inclusive and attractive way possible
Have your Say
Be part of the discussion around digital transformation in the public sector and benefit from dedicated Q&A time with leading speakers in the sector
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Government officials will provide an overview of key digital transformation projects, sharing best practice for success in the current climate
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Connect with the organisations and individuals who are building digital services, tools and frameworks within the public sector
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